Delivering one of the most advanced voice-driven options available, TeleBanc enhances the traditional telephone banking experience by enabling callers to speak at conversational speed while accessing a wide rand of speech-enabled applications. Incorporating a dynamic script, TeleBanc presents only those menus and options that pertain to the customer on the line. Additionally, customers familiar with the menu can bypass descriptions of each menu choice. Enhancing your customer service with an additional 24-hour delivery channel, TeleBanc provides integrated and secure access to account balances, funds transfers, stop payments, check ordering and bill payment.

Types of Activities
TeleBanc customers can perform a variety of financial inquiries and transactions in real-time, including:

Customer Information

• Account inquiry
• Check inquiry by number
• Bill payment from checking or savings
• Funds transfer between check and savings accounts
• Loan payments from checking or savings
• Loan advances to checking or savings
• DDA loan advances to checking or savings
• Statement by fax for checking, savings, certificates, and loans
• Voice messaging
• Order checks
• Place stop payments
• Open new accounts - through a series of pre-recorded questions

Public Information

• Merchant verification
• Deposit and loan rates
• Investment and loan calculations

For more onTeleBanc, contact
Information Technology, Inc. at 402.421.4207.