Branch Automation

Incorporating customer relationship management and enterprise workflow strategies with groundbreaking technology, Premier Branch Automation solutions provide unprecedented opportunities to meet and exceed marketplace expectations. With Premier, your organization can access and manage a broad range of financial information, create new cross-selling opportunities, and enhance the management of customer relationships with sophisticated communications techniques, including online messages regarding account activity. Optimize the customer experience with Premier Branch Automation solutions.

Premier Virtual Transaction Suite Deployed across three customer touch points, the Premier Virtual TransactionSuite is a growing set
of products and services dedicated to the integrated image exchange and point-of-presentment workflow that can make virtual banking a profitable reality:

• Designed to work with ITI’s teller solutions, Premier Front Counter automatically captures, validates, endorses, proofs, balances and manages transactions from the moment they arrive at the teller window. This advanced image-capture tool eliminates manual proofing and encoding, while minimizing exceptions to dramatically reduce the costs of research and adjustments.
• Premier Merchant Capture provides a means for a financial institution’s business customers to deposit checks electronically. This reduces the labor involved in deposit preparation and lowers transportation expenses while offering these customers later posting deadlines and improved cash flow.
• Premier Back Counter captures and validates account information and images, assisting in early fraud detection and the identification of potential NSF items. It also identifies transaction errors and can prompt the user to correct them before they enter the processing stream and become more expensive to resolve. Truncation of checks at the point of presentment also reduces courier costs.

Transaction Management System enables your tellers and customer service representatives to accurately enter transfers, stop payments, and other non-cash transactions quickly and easily. Using Premier’s browser-based architecture, any authorized member of your staff can efficiently launch Transaction Management System templates to enter transactions while eliminating paper documents, such as GL tickets. And because Transaction Management System templates control all the details, from transaction codes and descriptions to debits and credits, no extensive staff training is required.

Premier InSight Teller is a powerful system that enables your tellers to perform at peak levels throughout the day by providing a variety of user-friendly tools. These features increase speed and efficiency of customer transactions. Predefined and customizable real-time reports enhance the gathering of information and provide tellers and supervisors with up-to-the-minute transaction and productivity information. Integration with Premier^® data provides access to real-time account information, enabling you to meet compliance standards through customer identification and cash aggregation.

Premier Teller provides immediate access to a broad range of customer financial information with faster and more intuitive navigation than traditional teller systems, adding value to all of your workstations. A variety of methods for navigating within the application enable all tellers to be equally efficient in providing your customers with the best experience possible.

Premier Platform enables your customer service representatives to efficiently establish new accounts, while at the same time, increasing productivity and profitability by providing valuable insight into customer relationships and creating cross-sales opportunities. Compliance with the latest banking laws is ensured when Premier Platform is used in conjunction with the Bankers System forms library.

Enterprise Business Process Management (EBPM) is a powerful workflow engine that enables you to manage and customize any process in your bank and improve efficiencies at every desktop. EBPM helps ensure consistency in managing business processes by defining them and automating each step so that employee intervention is minimized or no longer needed. Enterprise Business Process Management looks at defining business processes at the enterprise-level to meet the strategic objectives of the organization and takes a customer-centric approach to help your organization to gain efficiencies by eliminating duplicate efforts.